Work with diverse people (Release 1)

This unit of competency, CHCDIV001 Work with diverse people, covers what is required to  to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.

The elements and performance criteria include:

  1. Reflect on own perspectives
    1.1 Identify and reflect on own social and cultural perspectives and biases
    1.2 Work with awareness of own limitations in self and social awareness
    1.3 Use reflection to support own ability to work inclusively and with understanding of others
    1.4 Identify and act on ways to improve own self and social awareness
  2. Appreciate diversity and inclusiveness, and their benefits
    2.1 Value and respect diversity and inclusiveness across all areas of work
    2.2 Contribute to the development of work place and professional relationships based on appreciation of diversity and inclusiveness
    2.3 Use work practices that make environments safe for all
  3. Communicate with people from diverse backgrounds and situations
    3.1 Show respect for diversity in communication with all people
    3.2 Use verbal and non-verbal communication constructively to establish, develop and maintain effective relationships, mutual trust and confidence
    3.3 Where a language barrier exists, use effective strategies to communicate in the most efficient way possible
    3.4 Seek assistance from interpreters or other persons according to communication needs
  4. Promote understanding across diverse groups
    4.1 Identify issues that may cause communication misunderstandings or other difficulties
    4.2 Where difficulties or misunderstandings occur, consider the impact of social and cultural diversity
    4.3 Make an effort to sensitively resolve differences, taking account of diversity considerations
    4.4 Address any difficulties with appropriate people and seek assistance when required

Purchase the materials: 

  • Assessor Guide / Benchmarks;
  • Learner’s Assessment Workbook;
  • Powerpoint Slides;
  • Recognition of Prior Learning (RPL) Kit (Assessor and Participant);
  • Third Party Report; and,
  • Assessment Matrix.

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