Address client needs
This unit describes the performance outcomes, skills and knowledge required to manage ongoing and sometimes complex relationships with clients. The unit focuses on exploring with the client which possible outcomes best promote client satisfaction. The unit requires the learner to be familiar with service-provision options that can be negotiated with the client and customised to meet the client’s needs.
Materials include:
- Powerpoint Slides (33);
- Learners Assessment Workbook (16 pages);
- Assessor Guide / Benchmarks (22 pages); and,
- Assessment Matrix
Price: AUD $100.00 + GST
