Provide quality service in the fitness industry
This unit has been superceded by SISXCCS001 Provide quality service. To purchase this unit, click here.
This unit describes the performance outcomes, interpersonal, communication and customer service skills and knowledge required to work in the fitness industry. It requires the ability to use appropriate communication techniques, maintain high personal presentation standards, establish rapport with clients, determine and address client needs and expectations and deal with complaints.
- Assessor Guide / Benchmarks (37 pages);
- Learners Assessment Workbook (24 pages);
- Supplementary Notes (8 pages);
- Powerpoint Slides (44); and,
- Assessment Matrix.
Price: $200 + GST
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