Provide quality service in the fitness industry

This unit has been superceded by SISXCCS001 Provide quality service.  To purchase this unit, click here

customerServiceThis unit describes the performance outcomes, interpersonal, communication and customer service skills and knowledge required to work in the fitness industry. It requires the ability to use appropriate communication techniques, maintain high personal presentation standards, establish rapport with clients, determine and address client needs and expectations and deal with complaints.

Materials include:

  • Assessor Guide / Benchmarks (37 pages);
  • Learners Assessment Workbook (24 pages);
  • Supplementary Notes (8 pages);
  • Powerpoint Slides (44); and,
  • Assessment Matrix.

Price:  $200 + GST

If you would still like to purchase the materials for THIS unit, please contact us.


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